Be the you who you want to be

Leave ordinary to the others! That’s our philosophy when it comes to your development. We want you to be the best you that you can be. That’s why we invest so much in your learning and development right from the start.

Our approach is to give you choice, flexibility and control over what you learn, when you learn it and how far you take it. The House of Fraser world can be your oyster!

You might want to progress and work your way up. You might decide you want to try out something new and go work in a totally different part of the business. Or, you might just want to keep on getting better and better at what you do. Whatever works best for you is absolutely fine with us.

Here’s just a flavour of what we can provide to support your on going development.

VIP Welcome

Our inductions are not just inductions. We give you a VIP Welcome where you’ll get to learn all about House of Fraser – our beginnings, our plans for the future and much, much more. You’ll feel like part of the family in no time at all.

Our people are what make us so extraordinary, and that’s why, when you start your new job with us we take time to make sure you’re given the tools and coaching you need to do it right.

Learning Paths

From day one, you’ll have access to learning that really is second to none. Naturally, you’ll learn a lot of stuff on the job, but you’ll also have access to a huge selection of learning tools.

In fact, with all the learning on offer, you can become an expert in your role at a pace that suits you. Through learning events, ‘on demand’ solutions and the support of your Line Manager, you can learn what you need to learn and progress how you want to progress – as, how and when you want to.

Buying & Selling

From negotiation skills and range planning to product knowledge and honing your styling skills, there’s a whole lot we can do to help our customers feel more and more like VIPs.

We’re a premium department store so the core of our business is ‘buying and selling’. We’ll help you, whatever level you’re at, to improve your skills and be the best you can be.

Technical Training

We’re a multi channel retailer, well known for pushing the boundaries, so technology plays an important part of our business. That’s why we’ll always be on hand to develop any technical skills you need to do your job. This will help you get to grips with the technology that helps us run our business!

Personal Development

Your learning – your way. This is what we truly believe and it’s especially true in our approach to your personal development. There’s always someone to talk to when you need it, to support you and give you the advice you need when you’ve got a question or a challenge to overcome. We really do look after our people – and that says a lot about the type of people who do well here too.


Gone are the days of linear career paths. Structures are pretty flat around here – really flat. Don’t be surprised to see Nigel, our CEO, walking around (he’s lovely, so say “Hi” when you bump into him!), and don’t ever be afraid to ask anybody anything – whatever job title you or they have.

If you’ve got aspirations to be a Manager, all you have to do is speak up and we can consider you for one of our amazing Leadership Programmes to help you work your way up. If you are already an experienced leader then we have a range of bespoke solutions to support your development too.

House of Learning & Development

How can you get to all of this cool stuff? It’s easy! We have our own learning portal the ‘House of Learning & Development’ which we affectionately call ‘HoLD’. It’s a one-stop-shop for all your learning and career development needs and really helps you take ‘HoLD’ of your future! Any time, any place, any pace. Come and explore soon.