Strut your stuff like
the world is watching

Introduction

Our Store Management teams are the driving force behind our world-class shopping experience.

They’re the leaders who oversee everything that happens in our stores – leading from the front, striving to maximise performance and making sure the most inspirational customer service is delivered, every day.

Regional management

Regional Director

Our Regional Directors don’t just contribute to our retail strategy – they drive it. As part of our Regional Management team, you’ll head up your own group of stores, leading and developing your teams and driving exceptional performance.

Ultimately, your job will be to motivate and inspire our Store Managers to develop and grow the business and produce world-class shopping environments, with high performing teams – all in a multi-million pound operation.

Store management

As key leaders within our business, our Store Management teams are responsible for driving a world class multi channel business, delivering the ultimate premium shopping experience.

They provide engaging leadership, motivating and inspiring their team and brand partners to drive excellence in all they do.

They lead from the front and with a commercial mindset, strive to maximise performance and deliver inspirational customer service.

Dual Site Store Manager

If you’ve worked as a Manager in a multi-site operation before, or if you’re looking to take the next step up and strive for more challenge, variety and development opportunities, we’re offering you the chance to take responsibility for not one, but two of our stores.

It takes a lot of vision and determination to lead and motivate two teams at once, using all of your creativity and commercial acumen to hit retail targets and achieve the very best in service standards – but if you’re up for the challenge, we’ll be there to support you every inch of way.

Store Manager

As a Store Manager at House of Fraser, your store will be just that – your own. Yours to run, build and grow as you see fit. Of course, you won’t be left to your own devices and there will always be company-wide plans to fulfil, but each and every store is a one off – and we want our Store Managers to run it that way too.

A real people-manager, you’ll head up a quality service, train up your colleagues and help them to put on a show – whatever department they’re in. We’ll be there to support you every step of the way too – and whether you’ve plans to progress or just keep on getting better and better at what you do, we’ll be there to help make it happen.

Deputy Store Manager

Our Deputy Store Managers are here to lead and motivate our various teams and brand partners, making sure the whole operation runs like clockwork.

But as well as stepping in for your Store Manager and taking care of the operational side of things, your big focus will be on our people. That means looking after our colleagues on the shop floor, making sure they hit their targets and, crucially, leading by example when it comes to rolling out the red carpet for customers.

Sales management

Our Sales Support teams work on the shop floor, side-by-side with our various Sales teams to make sure our stores are up to scratch, and that our customers – whether in store or online – are getting the kind of shopping experience we’re so famous for.

It might be replenishing and merchandising the products on our shelves, supporting our Buy and Collect departments, or providing the crucial admin support needed for a smooth running operation. Whatever area of Sales Support you join us in, you can rest assured there’s a structured career path here for you.

Starting as a Sales Support Assistant, you can progress to Senior Sales Support Assistant, Team Leader, then to Manager. You could even specialise in HR, Recruitment, Training or Visual Merchandising. At House of Fraser, the world is your oyster!

Senior Sales Manager

As a Senior Sales Manager with House of Fraser, you’ll be totally sales floor based, delivering the very best in customer service and smashing sales targets by leading a whole range of products, brands and sales teams.

A strong leader who knows the world of retail in and out, this is your opportunity to head up a multimillion-pound operation – inspiring your teams and getting all the support you need to make a real success story of it.

Sales Manager

Our Sales Managers are based on the sales floor too. It’s a high profile job, where your challenge will be to head up one of our departments – either in Fashion, Beauty or Home – making sure targets are hit, that our people get all the coaching they need, and, above all, that they know what it means to roll out the red carpet and put on a show for customers.

Deputy Sales Manager

We’ve created this Deputy Sales Manager role especially for people who are looking to roll their sleeves up and dip their toe into fashion retail management. We’ll help you to bridge that gap between being an Adviser and being Manager, giving you all the training and support you need to go as far as you want to go.

Of course, we’ll expect you to know your stuff, be a follower of fashion and have plenty of experience on the sales floor – in fact, you’ll be able to hit the ground running from day one. But we’ll be there to build on your expertise and help you to become the manager you want to be.

Visual management

Regional Visual Manager

Our Regional Visual Managers have overall responsibility for what our stores look like when customers walk through the doors. It’s their job to paint a clear picture of what they want people to see, and then inspire our teams to make it happen.

Working with various Store Managers in your region, you’ll champion best practice and high standards to make sure, from a visual perspective, we’re doing all we can to drive a profit and promote the right look and feel for each of our unique stores and locations. And that’s no mean feat; each of our stores truly is a one-off.

Visual Manager

As Visual Manager, your job will be to create a visual theatre, excitement and exceptional retail standards for your store. You’ll work side-by-side with everyone from your Store Manager to Sales Advisers to create the perfect look and feel for your customers. In fact, you’ll drive the whole mentality of the store – getting people to think more visually and get more excited about everything from window displays to where sales items are placed in store.

Deputy Visual Manager

Our Deputy Visual Managers aren’t just here to support our Visual Managers, they’re here to drive performance and implement their own ideas and displays too. Naturally, you’ll get all the support you need to take your career in the direction you want to take it, but you certainly won’t be handheld as you work with colleagues to create a visual theatre and make each category stand out in its own right.

Brand management

One of our entry level Management roles. Our Brand Managers will typically have accountability for achieving sales and related targets in one of our niche House Brand departments such as BIBA or MARY. They will manage and develop a team of Brand Specialists who like themselves will be totally passionate about the product, developing excellent relationships with their customers and developing their business.

Brand Managers

One of our entry routes into becoming a Manager with us, our Brand Managers are responsible for House Brands, such as BIBA or Linea that have a turnover of more than £1million. Managing and developing a team of Brand Specialists who, like you, are totally passionate about the products we sell, you’ll harness that passion to develop excellent relationships with your customers and grow your area of the business in your own footprint. And, of course, we’ll be there to support you and help you bring your ideas to life every step of the way.

If you love what you do then you don’t work, you enjoy it.

Maddie Melson
Head of Online Engagement