At House of Fraser sustainability means being a Responsible Retailer. This is integrated as a core value in our business. The aim of our Responsible Retailer programme is to manage our environmental footprint, responsibly source and support the communities we engage with while maintaining sustainable growth.

Under this aim, there are three pillars of action –


  • Responsible sourcing of products across the supply chain working with our suppliers for house brands, concessions, own bought brands and service partners;
  • Employee engagement in sustainability such as low carbon travel or volunteering;
  • Customer engagement on sustainable products and packaging.


  • Environmental management of our footprint across the whole business – stores, offices, products and their supply chains. Our environmental management focuses on:
  • Reducing our contribution to climate change by reducing our energy consumption and greenhouse gas emissions;
  • Preventing and reducing consumption of resources, water and waste generation;
  • Protecting biodiversity.


  • Giving back through charitable activities supporting the local communities in which we operate. Our House of Fraser Foundation enables us to grow our charitable activities.
  • Collaborating with our concessions, brands and sustainability initiatives to scale our efforts. Our membership initiatives include Business in the Community – The Prince’s Responsible Business Network and SEDEX on responsible sourcing.